FAQ'S OF BONDI VENUS
HOW DO I PICK THE RIGHT SIZE?
All Bondi Venus Swimwear are sold as separates so you can pick and choose your sizing according to your body size and shape. The best part is you can mix and match styles to create your own unique look as all swimwear is inter-changeable to complement each style. We have chosen classic cuts for the latest Collection to be fashion-forward in style for Summer anywhere in the world.
WHEN WILL MY SWIMWEAR ARRIVE?
All swimwear is packed the SAME DAY after purchase unless you have ordered after 3pm AEST or a Pre order which will state on the product when it's available to be sent. If you order on the weekend your order will be packed the following business day (48 Hours) - They are NOT packed and sent the same day on weekends. There is an exception when the item is a PRE ORDER and will be packed on the day listed on the product description. We make a certain amount of items to ensure they aren't mass produced and maintain high quality. All Global Parcels will be between $10 and $35 depending on your country and will generally take 5-14 working days to arrive. These are now posted by REGISTERED POST Globally, meaning you'll need a valid ID to collect your swimwear. For Overseas orders outside of Australia, we send with Australia Post Registered - this means your items will track when in your HOME country - then travel with your local postal service. You'll need an ID to collect your swimwear with a signature on delivery. Please note: Overseas items usually only track when in your HOME country - we will send a copy of the packing slip to you by email. Bondi Venus does not collect taxes for overseas orders - these may be payable on arrival into your country by the recipient. Australia Post are our main courier and in the case of non-delivery we will issue a new tracking to you as a client. We are able to lodge Post disputes and will refer to the Ombudsman. In the case of lost mail we will always re-send the items and a credit to you. Customers who purchase for holidays and if swimwear doesn't arrive by your desired date we are not responsible and cannot control how long Australia Post take to deliver. Your swimwear if received after a date will be delivered and final. We do not refund "just because"
HOW CAN I PAY FOR MY SWIMWEAR?
Bondi Venus is based in Australia. You can pay for your swimwear securely via Debit Card, MasterCard, Visa with SSL Lock Encryption - Meaning your details are always safe. We process with Commonwealth Bank Australia in AUD. Please note we do not currently accept American Express online.
HOW DO I CARE FOR MY SWIMWEAR?
If you want your swimwear to look it's best for longer always wash your pieces in cold water after each day at the beach or pool. If you wear your swimwear in a treated spa, sometimes the colours will fade quicker so a rinse in cold tap water is advised. Our swimwear is made in the PRC to the highest of standards and quality is assured. Our material is Lycra Spandex All mesh swimwear needs extra care - be careful of jewellery such as rings, earrings and necklaces which can sometimes rip the mesh on the swimwear.